MIKE NOTLEY
Product Operations Leader
11+ years driving scalable product operations. Currently building AI-powered tools and exploring agentic coding workflows.
Measurable Outcomes
Impact & Results
100+
Projects Led
at Squarespace
46
Teams Aligned
Product, Eng, Support
65%
Faster Bug Resolution
26 days → 6 days
15%
Faster Launches
Custom JIRA workflow
44%
Fewer Bugs
Year-over-year
11+
Years
at Squarespace
Professional Background
Experience
As Senior Product Support Lead, I drive product operations for Domains across Product, Engineering, and Customer Operations. I specialize in transforming complex technical challenges into scalable support solutions.
- Spearheaded 35+ projects across 46 teams during Google Domains acquisition, ensuring seamless customer migration
- Created Product Support Launch (PSL) workflow reducing average launch timelines by 15%
- Established #co-domains-bugs channel achieving 65% reduction in bug time-to-resolution
- Mentored 5 Content and Learning leads, resulting in 100+ knowledge base updates and 20+ training modules
- Integrated Atlassian Big Picture for executive-level visibility into launch timelines
Skills & Expertise
Core Competencies
Expert in driving product strategy from ideation through launch, with proven success managing complex multi-team initiatives. Deep experience with roadmap planning, stakeholder alignment, and data-driven decision making.
Skilled at orchestrating complex initiatives across engineering, product, and support teams. Track record of delivering large-scale projects on time through effective communication and process optimization.
Proficient in leveraging analytics platforms to extract actionable insights. Experience building dashboards, tracking KPIs, and presenting data narratives to executive stakeholders.
Actively exploring and implementing AI-powered solutions for workflow automation. Hands-on experience with LLMs, agentic coding workflows, and building custom automation pipelines.
Featured Work
Projects
Documented in SCAR Format: Situation, Approach, Technical, Lessons
Situation
Squarespace acquired Google Domains in a multi-million dollar deal. This required migrating millions of domains while ensuring seamless customer experience and support readiness.
Approach
Created comprehensive Migration Playbook documenting timelines, customer cohorts, and edge cases. Established Product Support Launch (PSL) workflow in JIRA to centralize documentation across teams.
Technical Work
Built custom JQL dashboards for tracking migration phases. Coordinated with Engineering on ownerless domain verification flows. Managed complex email sequencing with Google.
Lessons Learned
Large-scale migrations require proactive edge case identification. Centralized documentation is critical when coordinating across 46+ teams.
Situation
Needed a modern portfolio website but wanted to explore building a complete AI-assisted development pipeline. Goal was to create reusable AI workflows that could handle the full software development lifecycle—from requirements gathering to deployment.
Approach
Designed a multi-agent AI workflow using Claude Desktop and Claude Code. Created custom skills for each development phase: Product Manager skill generates PRDs, System Architect skill creates technical specifications, and UX/UI Designer skill integrates with Figma for mockups. Built Claude Code sub-agents for Full-Stack Developer and QA Engineer to handle implementation and testing.
Technical Work
Built with Next.js 16, TypeScript, and Tailwind CSS v4. Implemented custom Aceternity-style ripple grid animation with document-level click detection. Created dynamic OG images matching the Arctic Night theme. The AI workflow includes skill files that define agent behaviors, handoff protocols between Claude Desktop and Claude Code, and specialized sub-agents with domain-specific instructions.
Lessons Learned
Multi-agent AI workflows dramatically accelerate development when each agent has clear responsibilities. Custom skills and sub-agents create reusable patterns for future projects. The handoff between design (Figma + Claude Desktop) and implementation (Claude Code) is critical for maintaining quality.
Situation
Product launches were fragmented across teams with no standardized process, causing delays, miscommunication, and inconsistent customer experiences.
Approach
Designed and implemented PSL workflow in JIRA centralizing briefs, designs, engineering tickets, timelines, and stakeholder updates in a single source of truth.
Technical Work
Created custom JIRA project with automated notifications, milestone tracking, and integration with Confluence for documentation.
Lessons Learned
Standardization enables scale. Clear ownership and visibility reduce cross-team friction.
Situation
Bug reports scattered across multiple Slack channels with unclear ownership. Average time-to-resolution was 26-40 days.
Approach
Established centralized #co-domains-bugs Slack channel with structured format, ownership emojis, and clear escalation paths.
Technical Work
Implemented status tracking with Slack emojis. Created backup PSL assignments. Built reporting dashboards to track TTR metrics.
Lessons Learned
Centralized communication dramatically improves resolution speed. Clear ownership prevents tickets from falling through cracks.
Situation
Senior leadership lacked visibility into product launch timelines. No centralized view existed for planning.
Approach
Led Big Picture integration, creating personalized views for each PSL and unified executive dashboard.
Technical Work
Built custom JQL filters for product area segmentation. Standardized target date fields across COLAUNCH tickets.
Lessons Learned
Executive visibility requires different granularity than team-level tracking.
Get in Touch
Let's Connect
I'm interested in Senior PM, Product Operations, and Operations Manager roles.